Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your computer, mobile device or browser when you visit a website. Similar technologies include pixels, tags, web beacons, local storage and device identifiers.

These technologies can help a website recognise a browser or device, remember preferences, keep users signed in, retain shopping-cart information, support checkout, understand how the website is used, improve security and measure marketing performance.

2. Categories of Cookies We Use

We may use the following categories of cookies:

Strictly necessary cookies. These cookies are required for the website to operate securely and correctly. They may support account registration and login, restricted pricing access, shopping-cart and checkout functions, payment security, fraud prevention and storage of your cookie preferences. These cookies cannot generally be disabled through our cookie-preference tool.

Functional cookies. These cookies remember choices such as account, display, region or website preferences and may provide enhanced website functionality. Disabling them may affect some features.

Analytics and performance cookies. These cookies help us understand how visitors use the website, including pages viewed, links selected, traffic sources, device information, approximate location, website errors and shopping-cart or checkout activity. We use this information to measure performance, improve navigation, diagnose technical issues and understand account and checkout conversion.

Marketing and advertising cookies. These cookies may be used to measure advertising effectiveness, understand whether an advertisement resulted in a website visit, account registration or purchase, create advertising audiences and support remarketing or retargeting. They are used in accordance with your cookie preferences and applicable consent requirements.

3. Third-Party Technologies

Some cookies and similar technologies may be placed or operated by third-party service providers. Depending on the services used on our website, these providers may include website hosting, ecommerce, payment, analytics, advertising, social media, email, fraud-prevention, security and cookie-consent providers.

Services used may include Google Analytics, Google Tag Manager, Google Ads and Meta Pixel, together with other ecommerce, payment, email and security tools implemented on the website. Third-party providers may process information in Australia or overseas and their own privacy and cookie policies may apply.

The specific providers and cookies active on the website may change from time to time. Where available, current details may be shown through our cookie-preference tool.

4. Information Collected Through Cookies

Information collected through cookies and similar technologies may include your IP address, browser and device type, operating system, cookie or device identifiers, approximate location, referring website or advertisement, pages viewed, links selected, session activity, shopping-cart and checkout activity, order or conversion events, website errors and advertising interactions.

Some of this information may be personal information where it identifies you or can reasonably be linked with other information about you. We handle personal information collected through cookies in accordance with our Privacy Policy.

5. Cookie Consent and Your Choices

When you first visit our website, you may be shown a cookie banner or preference tool. Depending on the options available, you may accept all cookies, reject non-essential cookies or choose particular cookie categories.

Strictly necessary cookies may operate regardless of your selection because they are required to provide essential website functions. Functional, analytics and marketing cookies will be managed in accordance with the consent settings implemented on the website.

You may change or withdraw your preferences at any time through the Cookie Settings or similar link available on our website. You may also block or delete cookies through your browser settings. Doing so may affect account login, restricted pricing access, shopping-cart, checkout, payment processing and other website functions.

6. Cookie Duration and Overseas Processing

Cookies may be session cookies, which generally expire when you close your browser, or persistent cookies, which remain on your device for a defined period or until you delete them. The duration of a cookie depends on its purpose and the settings selected by us or the relevant third-party provider.

Some analytics, advertising and technology providers may store or process information outside Australia. Further information about overseas disclosure and storage is available in our Privacy Policy.

7. Changes and Contact

We may update this Cookie Policy from time to time to reflect changes to our website, service providers, analytics or marketing practices, business operations or applicable legal requirements. The latest version will be published on the website with a revised "Last updated" date.

For questions about this Cookie Policy or how we use cookies and similar technologies, contact: support@r10research.com.au